From 2 February, the County Council is replacing its 0845 contact numbers with 0300 numbers, as part of improvements to the way residents can access services.
Calls to 0300 numbers are included in call packages. Customers calling the old 0845 numbers will be advised of the change and encouraged to use the new 0300 number as a cheaper option for contacting Hampshire County Council.
More and more customers are also choosing to contact the Council on its website www.hants.gov.uk where there are self-service facilities to report problems such as potholes and library book renewals, apply for permits and pay bills, as well as comprehensive information on all the Council’s services. Some other customers are now also using social media to contact Council services.
Over the next three years, further improvements to customer access are expected at the County Council, as part of the organisation’s new digital strategy, which was recently awarded £3.1 million by the government.
Leader of Hampshire County Council, Councillor Roy Perry said: “The County Council’s Hampshire-based call centre takes more than half a million calls each year. Most queries are answered at the first point of contact, and those that are more complex are transferred or directed to someone best-placed to assist.”
“The County Council is committed to making it as easy as possible for residents to get the information they need, and reducing the cost of calls to our services is part of that commitment.”
Further information about call costs can be found at the Ofcom website.
List of the New Numbers
|Service Name||Old Number||New Number|
|Adult Services||0845 603 5630||0300 555 1386|
|OT Direct||0845 600 4555||0300 555 1378|
|Children's Services||0845 603 5620||0300 555 1384|
|School Admissions||0845 603 5623||0300 555 1377|
|Isle Of Wight Children's Services||0845 650 0097||0300 300 0117|
|Countryside/ Rights of Way||0845 603 5636||0300 555 1391|
|Libraries||0845 603 5631||0300 555 1387|
|Registrations||0845 603 5637||0300 555 1392|
|Roads & Transport||01329 225393||0300 555 1388|
|Recycling Waste & Planning||0845 603 5634||0300 555 1389|
|Blue Badge & Concessionary Travel||New name||0300 555 1376|
|General Enquiries & Switchboard||New name||0300 555 1375|
|Payments||0845 603 5626||0300 555 1374|
|Social Care out-of-hours||0845 600 4555||0300 555 1373|
|Text Phone||0845 603 5625||0300 555 1390|